Refund policy

Return and Refund Policy

Effective for India

Thank you for shopping with TopTrendyEssentials.com. We value your satisfaction and want to ensure a smooth return experience. Please review our return policy below to understand the conditions and steps for initiating a return.

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1. Return Request Period

• If you wish to make a return, submit a request within 7 days of delivery. Requests submitted after this period may not be accepted.

2. Damaged Product

• If you receive a damaged item, please provide an unboxing video and clear photos showing the damage. This documentation is essential to process your return or refund.

3. Missing Items

• For any missing items, notify us within 7 days of delivery. We will investigate, and if confirmed, initiate a refund for the missing item(s).

4. Exchange for Wrong Product Ordered

• If you've ordered the wrong product and wish to exchange it, return shipping costs and costs for the replacement shipment will be your responsibility. Contact our customer support team for instructions.

5. Refund Eligibility

• Refunds are issued for returns that meet the following conditions:
  • Damaged or Defective Products: If damage or defect is confirmed through provided video and photos, we will proceed with a refund.
  • Missing Items: If the missing item(s) cannot be provided, we will issue a refund for the missing product(s).

6. Original Condition and Packaging

• Items must be returned in original condition—unused, unwashed, and undamaged—with all original packaging, including tags, labels, and accessories, to qualify for a refund or exchange.

7. Return Shipping Costs

• Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., damaged or incorrect item). We recommend using a reliable, trackable shipping service.

8. Refund Process

• Once your return is received and inspected, we will notify you of the refund approval status. Approved refunds will be processed to the original payment method within 7 days.

9. Package Unboxing Instructions

To ensure your return or refund request is processed smoothly, please follow the instructions below carefully. This process helps us verify that the returned item matches the one we originally sent.

Steps for Completing Your Unboxing Video:

1. Start with a Close-Up of the Sealed Box

   • Begin by showing a close-up of the unopened package box, clearly displaying the label. Ensure both the label and the box are fully visible to help us confirm the product was shipped correctly.

2. Unbox On Camera Without Edits

   • Open the box in front of the camera without making any cuts or edits.
   • Keep the product in full view of the camera throughout the unboxing process. Ensure it stays within the frame at all times.

3. Show Product Condition and Details

   • Once you remove the product, carefully show it to the camera. Inspect its condition and ensure that all parts are clearly visible for us to assess.

4. For Electronics, Show Functionality

   • If the returned item is an electronic product, please record the video near an electric outlet.
   • Plug the product in and demonstrate its functionality on camera.

Important Reminder:
To avoid any confusion, we kindly request that all unboxing videos follow these guidelines. This ensures a smooth process for you and helps us accurately verify the product you received. Videos that do not fully comply with these steps may result in delays or the need for further clarification.

Thank you for your understanding and cooperation!